Returns Policy
We offer our customers the opportunity to return or exchange their rings within 10 days of their order being ready for collection or delivery. We do NOT accept returns on custom made rings. While we do offer all customers free shipping when delivering your order, we kindly ask you to cover the shipping charge when returning to us.
Our Quality Assurance department will review the returned item(s). Items that show signs of wear or have been altered, resized, or damaged, are unable to be returned.
In the unlikely event that the item turns out to be faulty or different from those the customer ordered, Allmyera will repair or replace the item free of charge or refund the item in full.
Non-refundable items
While many of our products are subject to the standard returns policy, custom pieces are non-refundable.
Changing stone size/stones on rings is custom and makes it non returnable.
Rings set with any of the following gems are not refundable – a Lab diamond(s) of value greater than €5,000, , a coloured gemstone(s) of value greater than €3,000 or any of the following shapes: Old Mine, Rose Cut, Hexagonal, Old European or Kite, with a value greater than €3,000.
Any diamond sold loose or unset may also differ from the standard policy.
If you choose a design which is non-resizable, then the ring mount is not covered by our returns policy.
Improperly packaged shipments will be refused upon receipt. Returns with missing paperwork (including the GIA report) or product(s) will not be processed.
If you return your order and exchange it for another ring, the second ring is non-returnable (unless the reason for returning is a manufacturing issue).
The return process
Upon receiving your returned item in its original condition, the diamond will be weighed and checked against its corresponding grading certificate and our quality assurance experts will evaluate the jewellery piece.
As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by the returns policy or the terms and conditions of sale.
Your refund will then be processed in the following 4 to 5 business days and be paid using the original method of payment. This may take up to 14 days from receipt of the jewellery, depending on your location/payment method.
Contact - to begin the process
